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Frequently Asked Questions
Where is Finaeo installed?
Finaeo is a cloud-based application, so there is not local installation on your computer. You can access Finaeo from anywhere with a web browser.
If you choose to, you can also install the Finaeo mobile applications on your iPhone or Android device – but this is not required.
What about my data? Is it secure?
At Finaeo we take data very seriously. Our infrastructure is hosted with Amazon AWS – recently rated as the most secure cloud infrastructure in the world. We use all the latest 128-bit security and development standards to ensure your data is as safe as possible.
Can I cancel?
We would hate to see you go, but of course you can cancel. Simply cancel your subscription within our portal or contact us and one of our customer support agents will guide you though the process.
Is the payment secure?
Yes! We use Stripe as a 3rd party provider for all credit card transactions. Stripe is an industry leader in safe and secure credit card transactions and they handle all payment processing.